Effective Date: July, 2026
Welcome to Thinkin Cab. Your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.
We collect information about you in a variety of ways depending on whether you are a Rider or a Driver.
Personal Data: Name, email address, phone number, profile picture, and payment information (compiled via secure third-party payment gateways).
Location Data: We collect precise or approximate location data from your mobile device when the app is running in the foreground or background to enable ride tracking, driver matching, and navigation.
Usage and Device Data: Information about your hardware model, operating system version, mobile network information, and app crash reports.
Driver Specific Data: Vehicle information, driving license details, background check documents, and insurance details.
We use the information we collect to maintain, protect, and improve our services. Specifically, we use your data to:
Create and update your account.
Match Riders with available Drivers based on geographic location.
Process payments and issue receipts.
Provide customer support and resolve disputes.
Send administrative information, marketing communications, and promotional offers.
Enhance the safety and security of our users and services (e.g., fraud prevention).
We do not sell your personal data. We may share your information in the following scenarios:
Between Riders and Drivers: We share the Rider’s name, pickup/drop-off locations, and contact number with the assigned Driver, and vice versa.
With Service Providers: We share data with third-party vendors who perform services on our behalf (e.g., payment processing, cloud hosting, map navigation tools).
For Legal Reasons: We may disclose your information if required to do so by law, regulation, or legal process (e.g., law enforcement requests).
We implement industry-standard security measures designed to protect your personal data from unauthorized access, loss, or alteration. We retain your information for as long as your account remains active or as needed to provide you with our services and comply with legal obligations.
Location Services: You can opt out of location tracking through your device settings, though disabling this will prevent the core functionalities of the app from working.
Account Information: You can review, update, or delete your account information at any time through the app settings interface.
Marketing Communications: You can unsubscribe from our promotional emails or push notifications by following the instructions in those messages.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date."
If you have questions or comments about this Privacy Policy, please contact us at:
Email: [email protected]